Terms and Conditions

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RUSH ORDERS

Order places within 2 weeks of event date MUST be PAID IN FULL upon ordering and will incur a 20% rush fee.

GENERAL ORDERS

Please have your retainer fee ready upon placing your order

All orders require a nonrefundable 50% retainer fee. Retainer fee must be made within 24 hrs of invoice receipt, unless otherwise discussed. If retainer fee is not paid, the date will remain open. 

FINAL BALANCE IS DUE 7 CALENDAR DAYS PRIOR TO PICK UP. 

DELIVERY 

•Delivery is limited to orders of $200 & over and will also incur a delivery fee. Delivery is not alway available so please plan ahead.

•If delivery is NOT listed on your invoice, it is NOT included in your order.

REFUNDS

•The initial payment is a 50% NON REFUNDABLE RETAINER FEE.. All services are non refundable. Upon payment of your invoice, the recipient agrees to our NON REFUNDABLE policy. 

•If you need to cancel or reschedule your event you will not receive a refund. However, you may receive a PARTIAL CREDIT if perishables items have already been purchased. Credits MUST be used within six (6) calendar months of the date issued or your credit will be forfeited.

•Once order is picked up, ownership is transferred and CathyLu’s is no longer responsible for said order. 

Please note that ALL cakes/orders must sit flat and secure as improper transport may result in breakage, spillage, etc. to which will not be the fault of CathyLu’s